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It's easy to be critical and tear things down. It's hard work to look at a situation that didn't meet expectations, ask why and attempt to change it for the better. And couldn't agree more...it takes two to tango.

We were just talking about how the NY Times "author" could have taken a real opportunity to educate his readers, both small business owners and PR pros, on what could be done differently next time. For those who don't have experience working with PR pros, this certainly does us an injustice. From my perspective, it just makes him look like a not-nice-guy and I won't be visiting his restaurant. Ever.

That's how the article was positioning our author. Disconnects often happen for lack of desire to bridge communication/expectation gaps. The problem with broad strokes is the broad strokes themselves, which are hard to overcome when the assumption puts the lie in the question. Good of you to approach things with the critical thinking lens.

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