« Why are Digital Story-Tellers Still Thinking in Terms of Paper? | Main | Has Your Brand Hit Parity with Customers? »


TrackBack URL for this entry:

Listed below are links to weblogs that reference 3 Reasons Why "What" is More Important than "Who" :


Valeria this just gives real life examples to what we have said for a while that social media is a leveler, it gives power back to the every day person.

Corporations might want to rethink their mindset and attitude around how they participate period. Not just in social media but how do you participate in the world.

Social media is just the tool that allows the spread of the message/conversation. Who are you being as a company inside and out.

Stop taking cheap way out and setting up alerts, have someone be responsible for real conversations giving a depth that consumers want anyway- to be real- to be heard-to be respected. All humanistic qualities that smart businesses will embrace.

I agree that the majority of (so-called) "PR agencies" focus the bulk of their time on marcomm (or marketing PR); but there are other firms (or at least divisions within) that specialize in reputation or issues management.

Regardless, reputation management is hardly a tactic, let alone something that should be given to the marketing department to handle. (After all, marketing really focuses on a single stakeholder: persuading customers that they want to buy the company's product or service. Public relations deals with a variety of stakeholders on a variety of programs, issues and varying levels of relationships.)

that's alright, MBA programs don't teach selling, nor do they generally help with the other "Ps" in marketing besides promotion.

As for PR, alas it has built a reputation for helping clients with free publicity so they don't pay for ads... there are many serious and skilled professionals, of course.

Generalizations are hard to make. However, I have been called to clean up the work of agencies and consultants too many times and know that, right or wrong, companies often end up paying dearly for downright unskilled, inexperienced, and unprofessional deliveries in their quest to save a buck up front.

The comments to this entry are closed.


Enter your email address:

Delivered by FeedBurner

Search Content

Advisory Boards

As seen on


Marketing that makes business sense


Book Reviews

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

© Valeria Maltoni

  • This work is protected by copyright. It may be quoted and excerpted. Beyond a sentence or two, you should ask for permission before publication.

  • Conversation AgentTM

  • © 2006-2015 Valeria Maltoni.