« Do we Need to Revisit our Settings for Trust and Transparency? | Main | The Value Equation: Curators and Aggregators »


TrackBack URL for this entry:

Listed below are links to weblogs that reference When is it a Good Idea to Upsell?:


respect used to be part of human relationships, a pity that it's now an exceptional experience.

I fail to understand the correlation between my experience and this statement "read your "About" page but I've become rather underwhelmed lately by the terms: thought leader, author, & speaker."

You are not entitled to anything, you must know that qualifying a need is the best way to sell.

Not quite sure what your point is. I don't think I stated anywhere in my comment that I knew more or was better than the author of this post (you, yes?). What I did say is that I actually was in corporate sales (for 10+ years) which I feel entitles me to speak on upselling from a more one-on-one perspective. As for your body of work, I've read your "About" page but I've become rather underwhelmed lately by the terms: thought leader, author, & speaker.

As for listening and offering support, that's exactly my point (if you read the next to last paragraph). Sorry I didn't agree 100% with your post; I thought it was a rather weak example of upselling. But don't worry, I'll probably be the only one...

The comments to this entry are closed.


Enter your email address:

Delivered by FeedBurner

Search Content

Advisory Boards

As seen on


Marketing that makes business sense


Book Reviews

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

© Valeria Maltoni

  • This work is protected by copyright. It may be quoted and excerpted. Beyond a sentence or two, you should ask for permission before publication.

  • Conversation AgentTM

  • © 2006-2015 Valeria Maltoni.