Conversation Agent - Valeria Maltoni - When is it a Good Idea to Upsell?

« Do we Need to Revisit our Settings for Trust and Transparency? | Main | The Value Equation: Curators and Aggregators »


respect used to be part of human relationships, a pity that it's now an exceptional experience.

I fail to understand the correlation between my experience and this statement "read your "About" page but I've become rather underwhelmed lately by the terms: thought leader, author, & speaker."

You are not entitled to anything, you must know that qualifying a need is the best way to sell.

Not quite sure what your point is. I don't think I stated anywhere in my comment that I knew more or was better than the author of this post (you, yes?). What I did say is that I actually was in corporate sales (for 10+ years) which I feel entitles me to speak on upselling from a more one-on-one perspective. As for your body of work, I've read your "About" page but I've become rather underwhelmed lately by the terms: thought leader, author, & speaker.

As for listening and offering support, that's exactly my point (if you read the next to last paragraph). Sorry I didn't agree 100% with your post; I thought it was a rather weak example of upselling. But don't worry, I'll probably be the only one...

The comments to this entry are closed.

Conversation Agent

  • Conversation Agent focuses on business, technology, digital culture, and customer psychology. At Conversation Agent LLC, I help organizations and brands that want to build better customer experiences tell a new story.


  • Free Prize Inside!

As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.