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and yet, what I am seeing is the hiring of one profile: the detail-oriented, compliance-minded, and type-A (fairly young/cost effective) person in positions where being wiser and more experienced professional might do a world of good for everyone (not to take away from anyone, there is a reason why experience matters)

by having a human who understands behavior parse through the feedback. No tools will tell you the meaning of what you're seeing, or will be able to extrapolate the trends.

I think they know more especially about the uses and benefits to them... which is why you should watch what they do vs. what they say

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