Conversation Agent - Valeria Maltoni - Customers Continue to get Smarter. Is Your Business up for it?

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and yet, what I am seeing is the hiring of one profile: the detail-oriented, compliance-minded, and type-A (fairly young/cost effective) person in positions where being wiser and more experienced professional might do a world of good for everyone (not to take away from anyone, there is a reason why experience matters)

by having a human who understands behavior parse through the feedback. No tools will tell you the meaning of what you're seeing, or will be able to extrapolate the trends.

I think they know more especially about the uses and benefits to them... which is why you should watch what they do vs. what they say

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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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