This is my mantra for execution: Begin anywhere.
A few suggestions from my list of 100 thoughts on marketing that makes business sense:
- keep your promises
- listen
- be relevant
- make the product your marketing
- help customers rock
- simplify
- be short on Website pages, long on user experiences
- optimize the relationship, not the click throughs
- let the user guide your next steps
- offer multimedia for learners and readers with different styles/preferences
- use your content and smarts to elevate the other
- realize that the most important person on the phone is the customer
- ask questions and listen
- get personal and stay personable
- communicate often, simply, kindly
- be engaged and participate
- make it easy to deal with you by being where people are
- learn, improve, innovate
- liberate your inner fan
- make your business processes the center
- change assumptions
- think community vs. transactions
- collaborate internally
- create value
- stay passionate
- remain authentic
- be open to change
- provide a platform for customers to find others with like interests
- build interaction in your conversations
- integrate, connect the dots, connect
- breathe life into what you do
- create magic
- learn to speak your customer's language
- test your ideas with the marketplace
- play
- use games to accelerate learning
- allow your fans to brag about your products and services
- let your employees be evangelists
- observe more, judge less
- watch the social triggers that make stuff happen
- figure out where you can be more transparent
- streamline your onboarding
- be relevant
- learn
- begin anywhere
- go the extra mile
- smile
- be contagious
- think long term, prepare to excel each moment
- share
- think relationships
- keep the fire in your belly burning
- make guides
- use brochures as inspiration souvenirs
- make your marketing materials fun
- delight and surprise (in a good way)
- give customers useful data about themselves
- provide a better context around customer experience
- communicate more
- contribute to meaningful conversations
- slow down
- talk to the people who want to talk with you
- deal with challenges
- overdeliver
- collaborate
- improve
- discover the deep emotional associations with your brand
- find out when to dial in intimacy and camaraderie
- find your tribe and lead it
- make your coupons collectibles
- audition customers for private screenings/previews of your new product
- help your customers do more with you and with less stuff
- be agile
- adapt
- be portable - mobile is the next technology
- be sincere
- cultivate relationships and ideas
- earn your media
- break down silos
- help build networks of interest and communities of practice
- connect networks with each other
- invest in your customers
- tell the customer story
- know your story and values and live them
- focus on the product
- remember that changing the world can also mean making someone's life easier
- put people before procedures whenever you can
- solve customer problems
- learn about the ways people respond to your content online
- find ways to match your content better with the people who want it (it may cost you more)
- educate
- entertain
- be curious, interested, and interesting
- think about the many-to-many relationships in the marketplace
- follow through
- consider dimensional not just as a direct marketing tool
- write great emails
- ask permission
- encourage sharing by giving the example
- mix it up - it's not all about you, make it about the industry, and the people
[image by Tambako the Jaguar]
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While it is true you can begin anywhere, you should really follow the advice of Maria von Trapp and "start at the very beginning, a very good place to start" which is echoed by the witch's words to Dorothy to "follow the Yellow Brick Road."
There needs to be a structure in how you move, regardless where you start moving.
Posted by: Ari Herzog | August 07, 2011 at 10:27 AM
I should have titled the post: Begin already ;-) I worship at the altar of planning, Ari, I'm a strategist. Yet, I have also seen the effects of analysis paralysis consistently throughout my career. Good of you to visit.
Posted by: Valeria Maltoni | August 07, 2011 at 12:14 PM
I second "begin anywhere." It's a beginning :-)
Posted by: Belinda | August 14, 2011 at 02:14 PM