Conversation Agent - Valeria Maltoni - Mastering Connectivity

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Whenever I read the comments to smart and visionary posts on other blogs and in publications, I often observe how readers seem to be lost.

Whether for lack of formal education, or environmental deprivation, people seem to have lost the ability to suspend judgment long enough to consider information on its own merits.

Which means they end up cutting their own nose to spite their face -- remaining in the blind alley of helplessness for fear of the unknown.

They bought the story they were told in the industrial age: stay in your place, do as you're told, and you will be provided for.

I find that more than a physical infrastructure, which we badly need, we're in need of new mental constructs. Frames or frameworks can help bridge our thinking from "what I know" to what is possible.

I've been thinking about framing and re-framing concepts lately. You know I'm all about the metaphor, Valeria, but I'm finding real inspiration in explaining one thing in terms of another.

In essence, this is the power of storytelling. Bringing said yin and yang together is lacing the shoes of the future of commerce. It is all about starting at the bottom, with equal lengths on each side, carefully and consistently coming together in the middle, until reaching the top, at which point both sides are still more or less equal, yet fully invested in the partnership, and keeping things in place together.

Hard to run with un-laced, un-tied shoes!


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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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