Conversation Agent - Valeria Maltoni - The Impact of Decision Making on Your Business

« Do You Have a Buy Strategy? | Main | Launching Business and Technology Trends Series »


Wow.. Valeria seems to have this thing down. Have you every heard of Some of the things you've mentioned remind by of a course I had through this group.

the first barrier is the conversation that is going on in the heads of the people you're talking with. In my experience, a whisper and a smaller step go a longer way. Make the promises you intend to keep - you're not on anyone else karma program. Accountability starts with self first. It's so easy for people to demand and feel entitled to the results of others who are not carrying their load... or keeping their own promises (if they make any). Food for thought.

There is a lot to think about after this one.

Firstly, I suspect I am guilty of saying the same thing many times. Of course, I feel like very few people (at large) are listening, er, hearing what I've been trying to say, but what are the next steps? Methinks making bolder promises, delivering the goods, and sharing the results.

The decision-making bit is always good food for thought. There is so much committee-based leadership, which often feels like vapid, condescension - a transference of the committee's own frustration with the process.

I think, before we make promises to our customers, we need to make promises to ourselves. This is where we're headed, this is what it will look like, and this is how open we are to adapt that vision.

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.