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Wow.. Valeria seems to have this thing down. Have you every heard of coachquestleader.com Some of the things you've mentioned remind by of a course I had through this group.

the first barrier is the conversation that is going on in the heads of the people you're talking with. In my experience, a whisper and a smaller step go a longer way. Make the promises you intend to keep - you're not on anyone else karma program. Accountability starts with self first. It's so easy for people to demand and feel entitled to the results of others who are not carrying their load... or keeping their own promises (if they make any). Food for thought.

There is a lot to think about after this one.

Firstly, I suspect I am guilty of saying the same thing many times. Of course, I feel like very few people (at large) are listening, er, hearing what I've been trying to say, but what are the next steps? Methinks making bolder promises, delivering the goods, and sharing the results.

The decision-making bit is always good food for thought. There is so much committee-based leadership, which often feels like vapid, condescension - a transference of the committee's own frustration with the process.

I think, before we make promises to our customers, we need to make promises to ourselves. This is where we're headed, this is what it will look like, and this is how open we are to adapt that vision.

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