Conversation Agent - Valeria Maltoni - Design Customer Support Emails for Behavior Change

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I agree, they have. Which is why I am making all these suggestions.

MailChimp is really prompt on answering inquiries and they provide a ton of tutorials on how to use their product.

Thank you for stopping by and for suggesting an email provider. Good intel on business practices always comes in handy.

Agreed. Get far enough down the sunk cost rabbit hole and the returns diminish to the point of needing to nickel and dime the customer to maintain the status quo.

Lipstick on a pig.

AT&T has come a long way with their customer service Valeria. We really don't have a choice where we live for a cell phone carrier, and their service used to be THE WORST. But over the last year they have completely turned it around.

I agree that the best time to market to your customers is when they NEED YOU. Otherwise, marketing is wasted.

I also use iContact email marketing, and while they don't have all the features of bigger competitors, their customer service is so spectacular I'm happy to stay. They ALWAYS follow up with a survey that makes it clear they expect their employees to take ownership of the problem. The one time I wasn't happy with my service, I filled out the survey and got a phone call from them 20 minutes later. Wow.

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