It is a magnificent quote from this talk on vulnerability with Brené Brown, a student of human connection.
We connect with stories because they are about people and are rich with emotional data. Some necessary ingredients are the ability to empathize and the courage to be authentic.
Since human interactions are so rich with emotional data, one way to connect is to reveal your true intentions -- verbally or through action. You might be surprised to find out that the other person agrees with you, yet did not have the courage to initiate the conversation.
Valeria is an experienced listener. She designs service and product experiences to help businesses rediscover the value of promises and its effect on relationships and culture. She is also frequent speaker at conferences and companies on a variety of topics. Book her to speak here.