Eleven years ago, Craig Newmark said in an interview that community is about connecting people who need a break with people who might be able to give them one. It's all about people helping one another. The idea is not new.
How do we build useful tools people will pay for? By figuring out what makes them useful -- e.g., helps them do what they want to do more easily and quickly. Think immediacy, accessibility, findability, personalization, a sense of authenticity worth paying attention to, embodiment.
Six verbs to activate those generatives: 1) screening, 2) interacting, 3) sharing, 4) accessing, 5) flowing, and 6) generating. [What Technology Wants, Kevin Kelley]
More on the unexplored opportunities in online influence and Kevin Kelley's TOC talk.
Valeria is an experienced listener. She designs service and product experiences to help businesses rediscover the value of promises and its effect on relationships and culture. She is also frequent speaker at conferences and companies on a variety of topics. Book her to speak here.