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We spoke of this book a few weeks ago and I definitely need to carve out some time and focus on it. I love your many words of wisdom and better understand the benefits of the infinite game.

Also really love this quote: "Education leads toward a continuing self-discovery; training leads toward a final self-definition."

Thank you for showing us the many joys and rewards of a true conversation (and enjoy your July 4th!)

When I saw Paul's and Roger's posts I wondered how to come up with a fun way to thank many of my readers over time.

What you write about managing the customer experience and the correct use of the term "management" resonates with my belief that we are often throwing words around before we stop and think about the consequences. Brava!

Thanks for the playful link love, Valeria! It was fun to read through. The book sounds great, too, so thanks for sharing in this way.

I am so pleased with all the new relationships that have been formed for me since Mack started the Z-list in December. This is a great community, and I am honored to be a part.

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