“Algorithms don’t make a newsroom. They may make a news product — some of which are highly useful to all of us — but they don’t operate newsrooms. Journalists do that. The best ones do that without fear or favor, and they certainly don’t do it with happy-face factory guidelines. Call it feeding the happy social network, if you’d like — which was Google’s justification for eschewing truthful headlines about Brazil’s humiliation — but don’t call it news or a News Feed, and please don’t say it came out of a “newsroom.” Words have meaning.”
Valeria is an experienced listener. She designs service and product experiences to help businesses rediscover the value of promises and its effect on relationships and culture. She is also frequent speaker at conferences and companies on a variety of topics. Book her to speak here.