Conversation Agent - Valeria Maltoni - What's Love Got to do With it?

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Valeria: I like the dating analogy. Very true.

It's time a lot of companies matured from the dating phase into a healthy marriage!

I agree. We need to produce great experiences for our customers based on their wants, needs and desires, not ours. To do that, we must communicate with them and listen to them.

Richie -- a very good insight. Yes, we seem to prefer dating to a stable relationship, to carry over the metaphor I used in another post. Always seeking to acquire more customers; seldom focused on getting to know our existing ones.

Sham -- welcome to the conversation and thank you for taking the time to comment. I look forward to getting to know you and your work.

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