What is normal in service anymore? Do we know? Everybody talks about wow and extraordinary experiences.
We hear of how company so and so did something unique -- I do think that's another term we're abusing these days -- and other tales of incredible feats.
Yet I do wonder out loud if we haven't gone off the deep end on our enthusiasm to celebrate the heroes of the day.
When I deal with a company about its product or service, sometimes a straight, honest answer goes much further than a string of good-sounding excuses and promises. And that answer is more likely a personalized experience vs. a canned response. That is the subject matter of my post: how can we go from canned to personalized at FC Expert today. What conversations have you had with companies that felt more about you rather than about them?