What are the Top 10 reasons why your customer service fails? When you've had a chance to read through them at FC Expert blogs, I'd like to invite you to ping me here in the comments with a brief synopsis of a personal story that illustrates one of the Top 10. The best stories will form the basis for interviews I will publish in the coming weeks.
The goal is to complete the Top 10 list with one or two examples each from your stories. Ground rules:
- Submit only a brief summary of your story outlining challenge/question, conversation with company or provider, and conclusion or solution with take away. I will then contact you for a follow up.
- The story, which may be linked back to your site or blog, has to be original (unpublished).
- You are willing to work with me to make it a learning opportunity for others and the company/service provider.
Can social media affect service? I believe it can. Let's share some ideas of how.
UPDATE: please indicate which of the Top 10 your example falls under.