This is here is Flamm, a thin, crusty delicacy typical of Quebec. It is highly digestible and leaves plenty of room for tasting the delicious brews you can order at Les 3 Brasseurs, where I had mine.
The restaurant was pretty full at arrival yet not one, but two waiters asked if they could help. Sitting outside on a breezy evening to watch the sun set is already a treat. It was topped by a most cordial waiter - nice in spite of being so busy. A conversation with the neighboring table from Austria was struck during the ordering, too.
What was most remarkable was not so much the fruity brew - a blanche, light with a touch of citrus flavoring - it was what happened towards the end of the meal. There were six people who wanted to sit outside, but only one table for two and one for four available. The waitress had already asked the group if they'd mind sitting separately, which they reluctantly did in order to enjoy the delicious evening outdoors.
When the waiter realized what had happened, he went over to apologize for the misunderstanding, lifted the small table over, and was able to accommodate everyone so they could sit together. He had to squeeze a little bit through the entrance, no big deal.
The waiter understood that the Flamm and the brews are the excuse that allow customers to come together. The real occasion is that of celebrating being in each other's company, to be social. So he created that opportunity putting it before his convenience. What he created for the group and all other customers who were looking on, was an example of good interaction. A small gesture, to be sure, yet one that they will remember, and so will I.
Think about your business. What kind of opportunities do you have to create positive experiences? Are you overlooking some simple gestures that would make the interaction memorable?