Conversation Agent - Valeria Maltoni - The Better Business Experience for your Customers, Prospects and Partners

Subscribe

Book Reviews

  • Recommended Books
    Conversation Agent participates in the Amazon Services LLC Associates Program.

As seen on

Advisory Boards


Comment Policy, Social Guidelines

  • Critical discourse is welcomed. I reserve the right to delete inappropriate comments. See my social guidelines.

« H+ the Future is Cancelled | Main | Micro Interactions in PR »

Comments

@Axel - suspending judgment is a good thing, it's also a sign of maturity - both of the individual and the media (possibly). Thank you for joining the conversation. You've given me good food for thought.

@Gianandrea - indeed the problem is bigger.

@Rich - I'd like to have no relationship with those who ignore me :) We can still choose, right?

@Valeria

If someone ignores you, it's still a relationship. The only difference is ... it's a bad relationship.

@AxelS

Yeah, I wrote about companies that said the same thing about telephones 100 years ago. I work with several too; there are many that don't see it as a problem as it can increase engagement but reduce individual contact. Eg. One post might answer a question for 10,000 customers, reducing the number of calls.

Best,
Rich

Valeria, I think Axel raised a good point about the quantity of messages worked in one day and the challenge of changing this approach in a short time. Still I believe that the problem is deeper than that. We have to re-tool an entire economic system which was based to create value for shareholders and not for customers.

The comments to this entry are closed.