Conversation Agent - Valeria Maltoni - Social Media as Modern Telephone, Frank Eliason, Comcast

Subscribe

Book Reviews

  • Recommended Books
    Conversation Agent participates in the Amazon Services LLC Associates Program.

As seen on

Advisory Boards


Comment Policy, Social Guidelines

  • Critical discourse is welcomed. I reserve the right to delete inappropriate comments. See my social guidelines.

« Will Google Wave Eliminate the Need for PR as Media Relations? | Main | What's Holding Organizations Back? »

Comments

Frank is right on!

The customer should be your only focus. You make that person happy and they will do all the marketing you would ever need.

As a PR consultant, I Love the talk of the integration of marketing, pr, and customer service!

Awesome, awesome interview, Valeria. It points to just how hard Frank has worked to make customer service a true focus, not just a tagline. Really appreciate the perspective.

Cheers,
Amber

And on occasion to get service :) People like to deal with other people. If there is an issue, it can be solved together. It's good to see companies getting back to basics with customers.

The comments to this entry are closed.