Conversation Agent - Valeria Maltoni - Conversation Agents: Predictive Technology or Discovery Channels?

« Content GIGO | Main | Influence, Context, and Triggers »


filter failure is a failure to connect, and we can do something about that, can't we? I am amazed at the lack of desire to meet new people and listen while suspending judgment I am noticing. The more time people spend online and automating, the more they should balance with critical thinking/reading and open-minder people meeting.

There is a whole market for tools that help others spot needs: it's called consulting, and I am part of that ;-)

Two very important questions to ask, Valeria. While I do worry about Google and, to lesser extent, Facebook filtering information to the point where the social web becomes a silo'd echo chamber, some of the stuff I've read lately seems downright tin foil hat!

I think the need for human conversation agents will grow even stronger, as moves like this stand to individualize the digital experience. When we meet in person, your digital travels may very well be strikingly different from mine. This presents an amazing opportunity for f2f conversation.

These filtering ideologies seem to pull the double-edged sword from its holster. On the one hand, discovery could be limited, keeping people "in their place." On the other, how much easier could it be for those who want to help others to spot needs and address them? There could be a whole new market created for tools helping people expand their horizons.

Good food for thought on a Wednesday morning. :)

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology on business, culture, and human behavior.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.