Conversation Agent - Valeria Maltoni - Deciding "When"

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Which is why it's important to focus first on producing the absolute best possible product or service in the first place. The focus needs to be on the end user - who is this supposed to help do what?

Instead, they fret about competition. Without watching the video, I'm already familiar with what's being said based on the comments I've read here. Someone who, at some point, enjoyed relative comfort in exclusivity (no doubt through financial barriers to club entry) now feels threatened by amateurs coming in with a new set of ideals who can do nearly the same thing more efficiently. Rather than focusing on differentiating themselves as experts, they seek to diminish the value of the newcomers.

It's typical, corporate BS. Rather than apply ourselves toward all that excellence and customer service talk we throw around, we align our efforts around preventing competition.

I tend to run into this with professional motorsport photographers. How are they going to sell any of their shots (with limited ownership rights) for $100 a pop when the stage is lined with "I've-got-a-$1000-DSLR-I'm-a-photographers" (their term) willing to give away everything they've shot for free?

They go on and on about how they spend thousands to travel to events, drag thousands more in equipment out into the field, only to not make any money. Funny. The event organizers don't make any money. The sponsors don't make any money. The competitors don't make any money. But rather than up their own game, rather than demonstrate their more valuable abilities, they demonize the competition.

Now, I’m not saying this is the case with all photographers (or any other profession, for that matter), but I just can’t feel sorry for anyone complaining at the relative ease of entry to market. Those who provide the most meaningful benefit to the customer will always succeed.

Now that's an interesting point you make, Valeria. I'd never thought of it like that, but you're right. Those who want such things for free clearly don't understand, or care, what it takes to create.

Although I'm not sure such folk leave quietly... It seems to me that an increasing number of them get quite angry that what they want (for free) either isn't available or has a price tag attached! They do take what they want, though. And, it seems, often what they don't really want, but it's available so they take it, anyway.

The book is a good read, as well; Mr Helprin's language is wonderful - as it always is - and his case is clearly annunciated.

I've come to the realization that many who wish things to be free to them have not created themselves. They have not experienced the time and thinking that goes into birthing an idea, making something happen... they kind of come in, take what they see, and then leave without ever showing up themselves.

Thank you for the book tip. I have not read it, so good to put on the priority list. I agree that producers and creators should be protected.

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