Good listening skills create an advantage in life — we learn so much more when we understand the feelings and concerns that come across when someone is talking. Just like when we read a good book, we want to make sure we're still and attuned to the actual words, rather than skimming and jumping around without paying attention. Great negotiators increase the amount of information they have about the interests expressed by the other side by listening. A better understanding of someone's interests creates clarity about what's important and gives us a chance to increase our power. We make trade-offs... Read more →